What is Insights?
Insights is a suite of custom designed services including surveys and mystery customers designed for achieving continuous quality improvement. We offer both quantative and qualatitive assements of your operation to give you an insight into how your operation is performing and provide an objective and balanced measurement system on which teams can focus for improvement.
Having agreed your operating / service standards with you, we conduct a series of surveys and or visits throughout the year, on each occasion assessing whether these standards are consistently applied. Each report details exactly where, and specifically why deficiencies occurred, and tracks the prior achievement of the standard. Overall results are produced to give scores by department and by service value, which provide a clear focus for your teams.